Job Description
As a Customer Service Advisor in our Contact Centre, you'll be the voice of Bupa for our customers. Whether a customer is calling about a sprained ankle or a life-threatening illness, we treat them with the same level of care and compassion. You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you'll need to be confident and comfortable declining treatment requests.
To be successful in this role you'll need to be:
Highly organised and resilient
An attentive listener
Focused on putting customers first
Confident building internal networks both with your work friends and wider business
Adapt well to change
Able to follow process and Financial Conduct Authority (FCA) regulations
Confidence using a PC and the ability to use multiple systems at the same time
To benefit from hybrid working, you will need to have a private and quiet work space with a wired internet connection (using an ethernet cable)
How you'll help make health happen:
Answering a variety of calls to help support our customer enquires
Authorising or declining treatments in line with company policy, this role may not always be easy
Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
Key Responsibilities
Highly organised and resilient
An attentive listener
Focused on putting customers first
Confident building internal networks both with your work friends and wider business
Adapt well to change
Able to follow process and Financial Conduct Authority (FCA) regulations
Confidence using a PC and the ability to use multiple systems at the same time
To benefit from hybrid working, you will need to have a private and quiet work space with a wired internet connection (using an ethernet cable)
Key Features & Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
You can enjoy the following benefits and more:
Holidays - 33 days including Bank Holidays - Our inclusive bank holiday approach means that you can swap up to a maximum of four of these bank/public holidays for other days of significance within the same annual leave period.
Primary care service - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support. Alongside the service, you'll have an annual allowance up to £350 which you can redeem against a menu of Bupa healthcare products.
Every two years, permanent employees are offered a free health assessment.
You can opt-in our bespoke medical insurance benefits package - This provides healthcare cover to eligible employees and their families.
